Privacy and Cookie Policy



1 The Policy

(1) This policy is part of the terms and conditions and policies applicable when using this website – please read our other terms and conditions and policies. You can find our contact information here.

(2) You are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with all our terms and conditions and policies.

(3) We use our best endeavours to keep your information secure, but refer you to your obligations for keeping your username and password secure.

(4) If you have any queries about this policy or your information or you need any help, please email


2 Consent

(1) By using the Website you are specifically providing your consent to our use of cookies in accordance with this policy and to enable us to use any information you provide. This will include information provided via any service provider. If you object, then please do NOT use the website.

(2) If you give us information about another individual or organisation, it is on the basis that they have agreed to this and that you have the right to provide and use the information in this way.


3 Personal Information

(1) Unless you have entered into a separate agreement with us, then any personal information we hold will be used, for example, to identify you, run the website and our business efficiently or for analysis and marketing purposes (including any third party services used). Unless agreed otherwise, personal information will only be used by us and selected third parties, including those who perform services for us/on our behalf.

(2) You will be sent updates and information communications (for example about new services or offers). You can opt in or out of receiving these by emailing insert email address


4 Non-Personal Information

(1) When you use the website, some information is also automatically logged and stored. However, this information does not identify you personally. We use this aggregate information to analyse behaviour relating to the website generally. We may also share aggregate information with selected third parties, but we do not disclose your personal information.

(2) We use your IP address to help to identify you and to gather broad demographic information, help to diagnose problems with our server, to administer the website and for security reasons, such as fraud detection.


5 Cookies and Targeted Advertising

(1) As with most other websites, we do use cookies which are files that web browsers place on a computer’s hard drive or in memory and which we use to

– help us to distinguish visitors and identify whether you have used the website previously, so that we can understand your browsing habits and make the experience as meaningful to you personally as is possible and to improve the Website (analytics and performance)

– deal with the administration of the Website, to analyse and compile statistics about its use (e.g. how many users/visitors and what they viewed) and to improve it. They are not used to read data from any hard drive and cannot retrieve information from any other cookies created by other Websites.

(2) Standing alone, cookies do not identify you personally but merely recognise your browser. Unless you choose to identify yourself, for example by registering with us, then you remain anonymous to us. Cookies come in two types: session-based and persistent:

(i) Session cookies exist during an internet session. They disappear from your computer when you close your browser software or turn off your computer.

(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We use persistent cookies that only we can read and use, to identify the fact that you are a website user or prior website user (as the case may be) and to track your use. We take care with security and confidentiality of information stored in persistent cookies. These cookies expire after 6 months.

(3) Some cookies are essential for parts of the website to operate and have already been set. Some may be essential (such as shopping cart or to prevent fraud), whilst others relate to functionality. You may be able to delete and block cookies from the website but that means that some parts of the website will not work. For information on blocking cookies refer to the instructions on your Browser which is often located under the “Tools” section. Help is also available at

(4) You can delete any cookies on your computer by referring to the instructions for your file management software and/or settings to locate the file or directory that stores cookies and delete it. Help is also available at

(5) You can find information about most of the cookies we use from time to time in the Cookies We Use section. However, whilst we try to provide you with up-to-date information this is a non-exhaustive list. Particularly, the third parties we work with may set cookies and whilst we have tried to identify these so you can opt out please email us if you have any queries.

(6) Advertising – cookies are also used as part of advertising to deliver to you relevant and tailored content (including advertising content) and then to analyse how effective that content is (see ). You can opt-out of the collection and use of information for to provide measurement services and target advertising. Help for you to exercise your choices is available at


6 Third Parties, Associates and Social Media

(1) If you visit the website via a website operated by a third party, or you have registered with that third party, then certain information about you that you have provided to them may be transmitted to us. You should review the privacy policy of the website from which you reached our website to determine what information was collected and how you agreed that the associate could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of any third party policy.

(2) If you reach the website through a third party and you choose to register with us, we may be required to give the third party some or all of your registration information. We will only do so in accordance with this policy, but we cannot control how the third party uses the information. Please review the third party’s privacy policy before providing information to us. You can ensure that the personal information you provide to us is not shared with any third parties (except in accordance with this policy) by visiting us directly instead of through one of our associates.


7 Changing and viewing information

(1) You can change any information you provide to us by emailing us.

(2) You are entitled to ask for a copy of your information (for which we may charge a small fee); please email However, we will only send this information to the current email address which we hold for you, unless you send us your full postal address and request that we send the information to you at your postal address (and we are able to verify the validity of this address).


8 Queries

(1) If you have any queries about this Privacy Policy or your information, please email us at

(2) We aim to respond to any queries within 7 working days.



This section contains some suggestions which may apply. You will need to discuss what cookies are used with your web developer.


Cookie Name Type of Cookie What the Cookie does

Google Analytics         Persistent & session               These analyse use of our website by storing

cookies on a user’s computer. We receive reports about use. Google stores this information – see

_utma                       Session                                Anonymously identifies each user so we can identify how many different people visit over time – expires after 2 years

_utmb            Session                        Both identify each unique visit to the website –

and _utmc                  expires after 30 minutes of inactivity

_utmz         Session          Calculates search engine traffic, ad campaigns or email link. Expires 6 months from set/update

Opt out of Google cookies at


wordpress             Session             Both expire at the end of session (when you are

wordpress_ecab                         logged out



woocommerce             Session             All expire at the end of session (when you are

woocommerce_items_in_cart            logged out




Twitter             Persistent & session   Please find out more by visiting


LinkedIn             Persistent & session    Please find out more by visiting